Thank you for shopping at L.AMAZIAN. We take great pride in the quality, design, and craftsmanship of our products. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns for store credit or refunds within 14 calendar days from the date your order is delivered.
To be eligible for a return:
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Items must be unused, unworn, and in the same condition that you received them.
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Items must be in their original packaging, including protective cases, boxes, and any attached charms or accessories.
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Proof of purchase (order number or email confirmation) is required.
2. Non-Returnable & Final Sale Items
To maintain quality standards, certain items cannot be returned:
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Final Sale / Clearance Items: Any items purchased during promotional archive sales or marked as "Final Sale."
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Damaged or Altered Goods: Items showing signs of wear, customer misuse, or missing original components/charms.
3. How to Initiate a Return
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Email our support team at Supportlamazian@gmail.com with your Order Number and reason for the return.
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Our team will review your request within 24–48 hours and provide you with return instructions and the return shipping address.
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Package your item securely to prevent damage during transit.
Note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refunds & Processing Times
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Once your return is received and inspected, we will send you an email notification confirming receipt and approval status.
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If approved, your refund will be processed back to your original payment method within 5–7 business days.
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Please note that original shipping fees are non-refundable.
5. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or with a missing charm/accessory, please contact us immediately within 48 hours of delivery at supportlamazian@gmail.com with photos of the issue. We will arrange a free replacement or full refund right away.
6. Exchanges
Due to high demand and limited product batches, we do not offer direct exchanges. If you would like a different style or colorway, please return your original item for a refund or store credit and place a new order.
7. Pre-Orders & Limited Editions
Because our signature pieces and limited-edition collections are produced in exclusive, small batches, specific terms apply:
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Pre-Order Cancellations: You may cancel a pre-order for a full refund at any time before the item enters production/shipping processing. Once a pre-order item has shipped, standard return rules (Section 1) apply.
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Limited Edition Returns: Limited-edition items are eligible for return within the standard 14-day window, provided they are completely unworn, undamaged, and retain all original packaging and signature charms.
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Replacements & Exchanges: Due to the finite nature of limited-edition runs, direct exchanges or replacements for sold-out items may not always be possible. In such cases, if a return is approved, store credit or a full refund will be issued.